What is customer churn? + Customer churn measurement survey
Did you know that the world’s top companies lose $1.
How to make money from your Instagram store using the online order form?
You must have heard a lot these days that many marketers have closed their physical stores and created a page on Instagram. By creating an Instagram store, their customers have multiplied.
A comprehensive guide to designing effective surveys; For those who believe in data collection!
You might think that designing a standard survey takes hours or requires reading a lot of articles and books.
Likert scale and its applications in organizational questionnaires and surveys
What is your strategy to measure the views and opinions of others about some topic? For example, when you want to know if customers are satisfied with their purchase, what kind of questions do you ask? Or when you design psychological surveys or othe
A Guide to choosing the type of online survey questions
The golden method of efficient managers in the past and present has always been to look at the organization from the customers’ point of view.
What is organizational change culture and why should all managers be ready for change in their organization?
Currently, companies that want to adapt to new conditions and to be more creative face many challenges. One of these challenges is realizing and creating organizational change culture among employees.
Demographic Information: What to ask? Why ask? How to ask?
“Hello dear reader! Please tell me if you are male or female. Are you an employee or an employer? How much is your income?” No one likes being asked personal questions by a stranger at the beginning of a conversation.
How to develop customer experience strategy better than competitors? (A complete guide with examples)
In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years.
The ultimate guide to drawing the customer journey map + some tools & examples
For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.
