How to best measure the effectiveness of a webinar?
«Our company has held several webinars and 90% of the participants were satisfied!» Now where did this percentage come from? and with what level of confidence do we say it? The answers to these questions are very simple: from the results of the webin
The Ultimate Guide to Measuring Customer Loyalty
Maybe you think that the Customer Loyalty metric is obsolete and is no longer considered a standard for measuring customer and brand loyalty because nowadays, customers become loyal to a certain brand only by lowering prices, and if a brand raises it
How to make money from your Instagram store using the online order form?
You must have heard a lot these days that many marketers have closed their physical stores and created a page on Instagram. By creating an Instagram store, their customers have multiplied.
How to develop customer experience strategy better than competitors? (A complete guide with examples)
In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years.
The ultimate guide to drawing the customer journey map + some tools & examples
For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.
What are customer service and customer success and how are they related to customer experience?
Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.
Creating a customer club – From strategy to implementation and analysis
«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.
Customer Experience Management and Improvement Solutions to Increase Customer Loyalty
With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.
Brand Penetration – All you need to know to measure and improve it
Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.
